Privacy & Data Security

Privacy Policy Dorahoki — Member Data Protection on the Platform

At Dorahoki, your privacy is more than a formality. Every piece of data you entrust to us is protected with encryption, multi-layered security protocols, and transparent policies.

Last updated: January 1, 2026
256-bit SSL Encryption
Data Protection Commitment

How Dorahoki Protecting Your Privacy

Six core principles that underpin our platform's privacy policy

End-to-End Data Encryption

All personal data and transaction information is encrypted using 256-bit SSL protocols. Data traveling from your device to the Dorahoki servers is fully encrypted in transit—no one can intercept it along the way.

Secure Data Storage

Member data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only authorized personnel can access member data, and every access is logged.

Not Sold to Third Parties

Member personal data is never sold, rented, or traded to any party for commercial purposes. The data you provide is used solely for the operational needs of the Dorahoki platform.

You Are in Control

As the data owner, you have full rights to access, update, or request the deletion of your personal information from the Dorahoki system in accordance with applicable terms.

Full Transparency

Dorahoki clearly explains what data is collected, how it is used, how long it is retained, and with whom (if anyone) it is shared — in plain, straightforward language.

Immediate Incident Notification

In the event of a security incident that could potentially affect member data, Dorahoki is committed to notifying affected members as soon as possible with a clear explanation and mitigation steps.

This Privacy Policy explains how Dorahoki collects, uses, stores, and protects your personal information. By using this platform, you agree to the practices described in this document. If there is anything you do not understand, our customer service team is available 24 hours a day.

Introduction and Policy Scope

Dorahoki operates as an online gaming platform fully committed to protecting the privacy of every member. This policy applies to all personal data collected through the website, app, and all services operating under the Dorahoki name.

We understand that personal data is sensitive. You entrust this information to us, and we take that trust very seriously. Every data collection and usage practice we follow is grounded in the principles of transparency, minimal necessity, and maximum security.

This policy is written in plain language so you can truly understand what happens with your personal data—not just a tedious legal document.

Our core commitments: We only collect data that is strictly necessary, use it solely for the stated purposes, and never sell or trade your personal information to any third party.

Types of Data We Collect

Dorahoki collects several categories of information from members, divided into data you provide directly and data collected automatically when you use the platform.

Data You Provide Directly

Data Type Example Required?
Identity Data Full name, date of birth, gender Yes
Contact Data Email address, phone number Yes
Verification Data (KYC) National ID card, passport, driver's license, selfie verification photo For withdrawals
Financial Data Bank account number, e-wallet account name For transactions
Account Data Username, password (encrypted) Yes

Automatically Collected Data

  • Technical Data: IP address, browser type and version, operating system, screen resolution.
  • Usage Data: Pages visited, session duration, games played, access time.
  • Transaction Data: Deposit and withdrawal history, bet amounts, game results.
  • Device Data: Device information used to access the platform.

How and Why We Use Your Data

Every piece of data we collect has a clear purpose. dorahoki uses member information for the following:

  • Managing member accounts — Creating, verifying, and maintaining your account on the platform.
  • Processing transactions — Handling deposits, withdrawals, and all financial transactions you make.
  • Identity verification (KYC) — Ensures all members meet the applicable age and identity requirements.
  • Platform Security — Detecting, preventing, and addressing fraudulent activity, account misuse, or other security threats.
  • Customer support — Responding to inquiries, complaints, and support requests you submit.
  • Experience Personalization — Tailoring content, game recommendations, and offers based on your playing preferences.
  • Service Communications — Sending important notifications related to your account, transactions, or policy changes.
  • Regulatory Compliance — Meeting applicable legal and regulatory obligations, including reporting to authorized authorities where required.

Important: Dorahoki does not use member data for third-party marketing purposes without the explicit consent of the member concerned.

Legal Basis for Processing Personal Data

All personal data processing carried out by dorahoki is based on at least one of the following legal grounds:

  • Contract Performance — Data is required to deliver the services you request, such as processing transactions or providing access to games.
  • Legal Obligation — Some data is processed to comply with applicable legal requirements, such as KYC verification and anti-money laundering obligations.
  • Legitimate Interests — Data is processed for legitimate operational purposes, such as fraud prevention and platform security enhancement.
  • Consent — For certain uses of your data (such as promotional communications), we request your explicit consent and you may withdraw it at any time.

Sharing Data with Third Parties

Dorahoki does not sell member data. However, there are limited situations where data may need to be shared with trusted third parties:

  • Payment Service Providers — Payment gateways and banks that process your financial transactions. They receive only the data necessary to complete each transaction.
  • Identity Verification Service Providers — Third-party KYC services that help securely verify member identity documents.
  • Technical Infrastructure Providers — Cloud and server services that host and operate the dorahoki platform to high security standards.
  • Legal and Regulatory Authorities — Where required by applicable law, dorahoki will comply with official requests from authorized authorities.

All third-party partners of dorahoki are required to sign data confidentiality agreements and comply with data protection standards equivalent to those we apply internally.

Cookies and Tracking Technologies

Dorahoki uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the website.

Types of Cookies We Use

  • Essential cookies — Required for core platform functions such as maintaining login sessions and account security. Cannot be disabled.
  • Functional cookies — Remembering your preferences such as language and display settings for a more convenient experience.
  • Analytics cookies — Helps us understand how members use the platform so we can continually improve our services.
  • Performance cookies — Used to optimize loading speed and platform performance on your device.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality.

Data Security Measures

Dorahoki implements a range of technical and organizational security measures to protect members' personal data from unauthorized access, disclosure, alteration, or destruction:

  • 256-bit SSL Encryption — All data transmitted between your device and dorahoki servers is encrypted to the highest industry standards.
  • Sensitive data encryption — Passwords and sensitive financial information are stored in encrypted form using one-way algorithms.
  • Firewall & intrusion detection system — Server infrastructure is protected by layered firewalls and systems that actively detect unauthorized access attempts.
  • Strict Access Controls — Only employees with a genuine business need may access member data, and all access is recorded in an audit log.
  • Regular Security Testing — dorahoki conducts regular penetration testing and security audits to identify and address potential vulnerabilities.
  • Two-step authentication — 2FA is available and recommended for all members as an additional layer of account protection.

While Dorahoki takes all reasonable steps to protect your data, no security system is 100% immune to threats. Members also play an important role in keeping their own accounts secure.

Data Retention and Deletion Period

Dorahoki retains personal data only for as long as necessary for the purposes described in this policy or as required by applicable law.

  • Active account data — Retained for the duration of the active account and for a reasonable period after account closure.
  • Transaction History — Retained for a minimum of 5 years in accordance with applicable financial and anti-money laundering regulations.
  • KYC Documents — Retained for the duration of the active account and up to 7 years after account closure in accordance with legal obligations.
  • Technical log data — Generally retained for 90 days for technical troubleshooting and security purposes.

Once the retention period ends, data will be securely deleted or anonymized so it can no longer be linked to any specific individual.

Member Rights Over Personal Data

As the data owner, you have a number of rights that you may exercise at any time:

Right of Access

You have the right to know what data we hold about you and to request a copy of it.

Right to Rectification

If any data is inaccurate or incomplete, you have the right to request an update.

Right to Erasure

You may request the deletion of your personal data under conditions permitted by law.

Right to Object

You have the right to object to certain types of data processing, including direct marketing.

Right to Portability

You have the right to receive your data in a machine-readable format for transfer to another service.

Right to Restriction

You may request a restriction on the processing of your data in certain permitted circumstances.

To exercise any of the above rights, contact the dorahoki customer service team via live chat. We will process your request within a reasonable timeframe in accordance with applicable legal obligations.

Children's and Minors' Privacy Protection

Dorahoki strictly prohibits anyone under the age of 18 from registering or using the platform. We do not knowingly collect personal data from minors.

If we discover that data from individuals under 18 has been collected without our knowledge, that data will be immediately deleted and the associated account will be closed without any balance refund.

If you know or suspect that someone under the age of 18 is using this platform, please contact the Dorahoki customer service team immediately.

Changes to the Privacy Policy

Dorahoki may update this Privacy Policy from time to time to reflect changes in our practices, new regulations, or technological developments. Any material changes will be communicated to members via:

  • Notifications displayed when members log in to the platform.
  • Update of the "Last updated" date at the top of this page.
  • Notification via official Dorahoki communication channels for significant changes.

Continued use of the platform after changes are published will be considered acceptance of the updated policy. We encourage you to check this page periodically.

How to Contact Our Privacy Team

If you have questions, concerns, or wish to exercise your rights regarding your personal data, there are several ways to contact us:

  • 24-Hour Live Chat — The fastest way to reach our team. Available on the main page of the platform.
  • Support Email — For detailed inquiries requiring documentation: [email protected]

Our team is committed to responding to all privacy-related inquiries within 3 business days. For data deletion requests or other formal requests, processing may take longer in accordance with applicable legal requirements.

Your privacy is our priority. We never view privacy questions as a burden—in fact, we welcome members who take an active interest in how their data is managed.

Your Data Is Safe with Dorahoki

Play with peace of mind — your privacy and security are taken seriously. Join now and enjoy hundreds of top games on a platform you can truly trust.

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